Smile warmly, and often
When you work with the public, it’s important to keep a warm smile on your face. This sends the message that you’re happy to see them and that you’re ready to help. Remember, a genuine smile is contagious – so not only will your customers appreciate your positive attitude, but it may also put them in a better mood as well.
Make eye contact. When you greet a customer, make sure to make eye contact. This shows that you are interested in what they have to say and that you are paying attention. Avoiding eye contact can make you come across as disinterested or even arrogant, neither of which are qualities that will endear you to customers.
Listen attentively. In addition to making eye contact, it’s important to actually listen when customers are speaking to you. Show that you care about their concerns by giving them your full attention. If possible, repeat back what they say so they know that you understand their situation. Let them know that their input is valuable and appreciated – even if there isn’t anything you can do about their specific issue.
Be patient. Customers can be frustrating at times, but it’s important not to let your frustration show. No matter how long they take or how many questions they ask, try to remain patient and keep your cool. Losing your temper will only make the situation worse and could cause the customer to take their business elsewhere. If dealing with difficult customers is becoming too much for you, take a break if possible or ask for help from a colleague. Remember, everyone always tries their best to provide excellent customer service. You’ll never regret taking the extra time needed to ensure they’re satisfied.
Listen carefully when your customers are speaking to you
1. Pay attention when they are speaking
Make sure that you are giving your full attention to your customers when they are speaking to you. This means putting away any distractions, such as your phone or computer, and really listening to what they have to say.
2. Ask questions
If you’re not sure about something, or if there is something that you don’t understand, make sure to ask questions. This will show your customer that you care about their issue and want to find a resolution.
3. Repeat back what they said
One way to ensure that you’re understanding your customer is by repeating back what they said. This gives them a chance to correct anything that may have been misunderstood, and also lets them know that their concerns are being heard loud and clear.
Know your products and services
It is critical that you know your products and services inside and out. Be sure to keep up with any changes or updates so that you are always providing accurate information to your customers. Have a solid returns policy: A great returns policy will in still confidence in your customers and show them that you stand behind your products. Be available: Make sure you are available to answer questions, address concerns, and take care of any customer service issues that may arise. Be prompt: Respond to customer inquiries as quickly as possible-preferably within 24 hours. This shows them that you value their business and their time. Offer discounts and promotions: Customers love a good deal! Show them that you appreciate their business by offering periodic discounts and promotions. Go the extra mile: Provide stellar customer service by going above and beyond what is expected. This could include following up after a purchase or addressing an issue even if it wasn’t caused by your company. Get feedback: Ask customers for their feedback-both positive and negative-and use it to improve your products, services, or policies. Thank customers: Always take the time to thank customers for their business. This simple act can go a long way in making them feel valued-and likely to return in the future!
Understand the cost of losing one customer
It takes a lot more effort and resources to win a new customer than it does to keep an existing one. In fact, businesses often underestimate the cost of acquiring new customers and overestimate the value of retaining existing ones. The cost of losing just one customer can be devastating to your bottom line, and that’s why it’s so important to keep your customers happy.
There are a number of ways you can go about doing this, but here are seven essential tips:
1. Get to know your customers
The better you understand your customers, the easier it will be to keep them happy. Take the time to learn about their needs, wants, and expectations. This will help you tailor your products or services accordingly and provide them with what they’re looking for.
2. Communicate effectively
Make sure you communicate with your customers regularly and effectively in order to build strong relationships with them. Keep them updated on changes or developments within your company, let them know about new products or services, and thank them for their business. Make sure all communications are clear, concise, and professional.
Ask your customers what they want
You can’t keep your customers happy if you don’t know what they want. The best way to find out is to simply ask them. You can do this through surveys, customer interviews, or even just casual conversations.
Make it easy for them to give feedback:
If you make it easy for your customers to give feedback, they’ll be more likely to do so – and you’ll be able to learn what they want and how you can improve things. There are lots of ways to make it easy for customers to give feedback, such as online forms, comment cards, or even just a box where they can drop suggestions.
Listen to their suggestions:
Once you have the feedback from your customers, it’s important that you actually listen to what they have to say. Consider their suggestions and see if there are ways that you can implement them. Don’t just brush off their ideas – show them that you value their opinion and are willing to make changes based on what they think.
Treat your customers as individuals
2. Get to know your customers and their individual needs 3. Be responsive to customer feedback and complaints 4. Show your customers that you value them 5. Offer personalized service and attention 6. Go the extra mile to exceed customer expectations 7. Show appreciation for your customers